01What we take on
One repeatable process, done by people who can tell us how it is done and what a right answer looks like. Lab analysis, a case-file routine, a compliance check, a technical review. Early exploring, where nobody has settled on a method yet, is not a fit, and we say so on the first call.
02Six weeks, four steps
| Step | What happens | What you get | |
|---|---|---|---|
| 1–2 | Listen | Short sessions with the people who do the work. We write the method down and read it back to them. On our first project, 7 of their 30 answers changed what we had assumed. | The method on paper, in your words, agreed by your people. |
| 3–4 | Build | Each step becomes a tool that works the same way every time. The AI decides when to use each tool, and never changes how the work is done. | A working system you can try before it is installed. |
| 5 | Install | We set it up on your own machines, next to your data and the software you already use. Nothing leaves your building. | The system running where your data is. |
| 6 | Test and score | We score it against answers you already trust, on cases it has never seen, and give you the number with its margin of error. | The score, the cases it got wrong, and a plain report of its limits. |
03Before the second half
Half on signing, half after the score. The second half is due only when you have seen the result on cases the system has never seen, with its margin of error, and the list of what it got wrong. If the number is not one you would put your name under, we talk about why before anything else is paid.
04What you own afterwards
Yours: the system installed on your machines, your data, your methods, and every result it produces. Ours: the technology we use to build, tune and test it, which is what lets us keep improving it after delivery.
05After delivery
A member of our team stays on to look after the system and answer your questions. When a better open model appears, you get it, and your method stays the same. A change to the method is made with your people, written down, and scored again the same way. Hours and response times are set in the agreement.
06What it costs
The figure depends on the process, the number of people and the machines it runs on. We give it to you on the first call, in writing.